Terms & Conditions
Welcome to TAXIHQ. By booking or using our TAXI services, you agree to the following Terms and Conditions. Please read them carefully before making a reservation.
Booking Terms & Conditions
- Advance Notice for changes
Any changes to date, time, or location must be requested 24–48 hours in advance.Requests made outside this window may incur additional charges.
2.Booking Confirmation:
A booking is considered confirmed upon receipt of confirmation.
- Vehicle make/model is subject to fleet availability.
- Upgrades may be provided at the company’s discretion; downgrades are not guaranteed.
3.Cancellation Policy
- No cancellations within 24 hours of the scheduled service time.
- Cancellations between 24–48 hours before service will receive a 50% refund of the initial charges.
- Deposits and service fees are non-refundable.
4. Waiting Time & No-Shows
Airport Pickups (Arrival)
- 60 minutes of complimentary waiting time from the actual flight landing time.
- After that, $15 per 15-minute block will be charged (e.g., delays due to immigration or baggage).
- After two 15-minute blocks, the booking will automatically convert to a minimum 2-hour hourly booking, and the fare difference will be collected by the chauffeur.
Point-to-Point Transfers / Departures
- 15 minutes of complimentary waiting time.
- Thereafter, $15 per 15-minute block.
- After two 15-minute blocks, the service will convert to a minimum 2-hour hourly booking, and the additional charges will be collected by the chauffeur.
Hourly Bookings
- Billing starts at the scheduled booking time.
- Any usage exceeding 16 minutes beyond the booked duration will be charged as one full additional hour, payable directly to the chauffeur.
5. No-Show Policy
If the passenger fails to meet the chauffeur after the complimentary waiting period, the booking will be treated as a no-show.
- The service will be forfeited.
- No refunds will be issued, even if contact is made later.
6. Prohibited Activities
Inside the Vehicle
- Eating, drinking (except water), smoking, and littering are strictly prohibited.
Passenger Conduct
- Any violent, unruly, or disruptive behaviour may result in immediate termination of service without refund.
7. Non-Refundable Charges
- Deposits
- Handling fees
- Foreign exchange differences
These charges are non-refundable under all circumstances.
8. Liability & Responsibility
Third-Party Providers
Some services may be fulfilled by third-party operators. The booking entity or card issuer is not liable for service quality or performance.
Force Majeure
The company is not responsible for delays, damage, or losses caused by events beyond its control, including but not limited to:
- Traffic congestion
- Weather conditions
- Accidents
- Road closures